Shipping

 

Returns & Refund Policy

We want you to be completely satisfied with your purchase, while also reducing unnecessary returns to protect the environment and keep prices fair.

 

 

Can I cancel or change my order?

Yes — but only within the first 8 hours after placing your order.

After this period, the order is already being processed and cannot be canceled or modified.

If your request is made within the 8-hour window, please contact us immediately at: info@norgevo.com

We cannot guarantee cancellation if the order has already entered processing.

A 20% cancellation fee will apply to approved cancellations.

 

Can I change my order?

Yes — you may exchange your order for a different size, color, or model (subject to availability).

In most cases, exchanges require a small handling and shipping fee, typically up to $20 USD / £20 / SEK 200.

To request an exchange, please contact us at info@norgevo.com and include your order number and the details of the item you would like to change.

 

Can I return my order?

Yes. We offer a 30-day satisfaction guarantee on all eligible orders.

However, in most cases it is not necessary to return the product.

We often offer a partial refund, allowing you to keep the item while still receiving compensation.

This solution is faster, easier, and more environmentally friendly.

To initiate a return or refund request, please email info@norgevo.com and include:

 

• Your order number

• Reason for the return request

• A photo of the product

• Your full name and shipping address

• Proof of purchase

 

Our support team will guide you through the process.

 

How we handle refunds

If you are not completely satisfied with your purchase, we are here to help.

In many cases, returning the item will not be required — we may issue a partial refund as a solution.

If you prefer to return the product, we will provide the correct return address and detailed instructions.

Refund processing time:

Once approved, refunds may take up to 7 business days to appear in your account, depending on your payment provider.

 

Return Conditions

 

To be eligible for a return, the item must:

Be in new and unused condition

• Include all original packaging and components

• Be returned within 30 days of delivery

• Show no signs of misuse or damage not caused by us

Return shipping costs are the responsibility of the customer.

VitaRed is not responsible for items lost or damaged during return shipping.

Non-returnable items

• Perishable goods

• Personalized or custom-made items

• Personal hygiene products

• Sale items

• Gift cards

• Items not reported as damaged upon delivery

Damaged or defective items

If your product arrives damaged or defective, please contact us within 48 hours of delivery.

We will assess the situation and, if necessary, arrange a replacement, exchange, or refund.

Company Information

VitaRed

Amelandlaan 28

5628KA Eindhoven

Netherlands

📧 info@norgevo.com